Shipping Policy

We currently deliver within the United Kingdom and selected EU destinations. Delivery availability is confirmed at checkout. Routine delivery to the United States is not currently available.

Processing and delivery

Because LURELYN works with independent suppliers and fulfilment partners, processing and delivery times vary by product and destination. Any timeframe shown on a product page, at checkout or in an order update is an estimate and may be affected by customs, carrier delays, peak periods or local delivery conditions.

Separate parcels

Items in the same order may be stored or fulfilled in different locations. Your order may therefore arrive in separate parcels and on different days. Where tracking is available, separate tracking details may be issued for each parcel.

Customs and import charges

Orders delivered outside the United Kingdom may be subject to local VAT, customs duties or handling charges. Unless checkout expressly states that these charges are included, the recipient is responsible for charges applied by the destination country.

Address accuracy

Please check your delivery address before placing an order. Contact us promptly at contact@lurelyn.com if you notice an error. We cannot guarantee that an address can be changed after fulfilment has started.

Delays or missing parcels

If a parcel is significantly overdue, contact us with your order number. We will review the tracking information and work with the relevant fulfilment partner or carrier.