Returns & Refunds

We want you to feel confident ordering from LURELYN. This policy does not affect your statutory rights.

Changing your mind

For most products bought online, UK consumers may notify us that they wish to cancel within 14 days of receiving the goods. After notifying us, you normally have a further 14 days to return them. Contact contact@lurelyn.com before returning an item so we can confirm the correct return address and instructions.

Return condition

Items should be returned unused, with accessories, instructions and original packaging where reasonably possible. We may reduce a refund where handling goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Hygiene exceptions

For health and hygiene reasons, certain sealed personal-care products may not be eligible for change-of-mind return once the seal has been broken. Faulty or misdescribed goods remain covered by your statutory rights.

Faulty, damaged or incorrect items

Contact us as soon as possible with your order number, a description of the issue and clear photographs where relevant. Do not dispose of the item unless we confirm that you may do so.

Return costs

Unless an item is faulty, damaged or incorrect, the customer is normally responsible for the cost of returning it. Please use a tracked service and keep proof of postage.

Refunds

Approved refunds are issued to the original payment method. For eligible cancellations, refunds are processed within the legally required timeframe after the returned goods or satisfactory evidence of return is received. Bank processing times may vary.

Because products may come from different fulfilment partners, do not return an item to the sender address on a parcel without contacting us first.